Failed Requests in Builder Due To Upstream Dependency (Auth0) Outage

Incident Report for Makeswift

Resolved

This morning, we experienced failed requests in the builder. This did not affect sites or storefronts, only the builder, and only a subset of requests.

It occurred because of an outage of our authentication provider, Auth0. https://status.auth0.com/incidents/3nq8fmgv47tg

Posted Jul 24, 2026 - 11:00 UTC